Business Development Centers are as unique as fingerprints. Few dealers do it the same.
As the dealer industry continues to gravitate toward the digital realm, proper handling of inbound phone and internet leads has never been more important. However, your Business Development Center should not be simply reacting to inbound activity, it should be a buzzing center of action that generates opportunity for every department within your organization. By centralizing the vast majority of your customer interactions, you can improve the production, quality level, and accountability of staff members.
We help you determine what is right for your store or dealer group:
- Effective methods of communication that hold people accountable
- Document processes that ensure quality and deliver results
- Generating more traffic by reducing or maintaining your advertising budget
- Staff selection and pay plans
- Internet and phone training
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Key Contact
With over 25 years of automotive retail experience, has held positions in sales, sales management, F&I management, and operations director for a multi-store group. Terry Schwer emphasizes and keeps a strong focus on the development of people and processes that help dealers and their employees build on steady foundations.